Not sure what's wrong?

When a phone won't charge, a laptop won't start, or a tablet turns itself off, the honest answer is that nobody can price the repair until someone has looked at it. Book a diagnostic and a vetted local repair shop in Lewisville, Flower Mound, Carrollton, The Colony or Highland Village will find the fault, then tell you exactly what it needs and what it costs before any work starts.

$35 Diagnostic Service

Credited toward your repair when you go ahead with it.

How it works

1. Book a time online

Tell us what device it is and pick a shop and a time that suit you. Pay the $35 online and you get a QR code, valid for 30 days.

2. Bring it in

Show the QR code at the store. A technician looks the device over and works out what has actually gone wrong with it.

3. Decide with real numbers

They explain the fault and the flat repair price before touching anything. Go ahead and the $35 comes off that price; walk away and you owe nothing more.

Common questions

What is the $35 diagnostic?

A technician at a local repair shop examines your device and identifies the fault, so you get a real repair price instead of a guess. It costs $35, and that $35 is credited toward your repair if you go ahead with it.

What if I decide not to repair it?

Then the $35 is all you pay. You will know what is wrong with the device and what fixing it would cost, and you are free to take that away and think about it.

Which devices can be diagnosed?

iPhones, iPads, Samsung phones, and game consoles can all be booked for a diagnostic. MacBooks are priced by model number instead, so you pick the repair directly. Not sure which model you have? Call (214) 405-8853 and we will help you confirm it.

What happens if the repair needs parts the shop does not have?

The shop explains that when they give you the price, including how long the parts will take. Most repairs are finished the same day; harder cases may need parts ordered in.

Is the repair guaranteed?

Every repair is backed by the warranty of the store that carries it out, and they will tell you the terms before you agree to the work.

Not sure which model you have? Call (214) 405-8853 and we'll help you confirm it.